Contact Us
Editorial contact
This page is for readers of the 7sultans review who want to reach the editorial team behind this website. It is not a channel for account holders or for anyone seeking help with a live casino account. If your query concerns your own balance, a deposit, a withdrawal, a bonus, verification documents or any other account activity, this form will not help you — that work belongs to the operator’s own support desk, which has access to your player records and can act on them.
The editorial team answers questions about the review itself: how a rating was reached, what criteria were weighed, why a particular game or payment method was or was not mentioned, and how the review compares with other independent assessments. Corrections and reports of outdated information are handled through this form as well. If a bonus offer has changed, a game has been removed, a payout time has shifted or a term in the operator’s fine print no longer matches what the review states, that is exactly the kind of report the team wants to receive.
Corrections process
When a correction arrives, the team checks it against the operator’s current published terms and, where needed, against the live site. Verified changes are reflected in the review without undue delay. Unverified reports are not published; the team may ask for a link or a screenshot to confirm what has changed. Updates to the review are made quietly — there is no changelog on this page, so a correction that has been accepted simply replaces the earlier text.
What goes to the operator
Account, deposit and withdrawal problems must go to the operator directly. The editorial team cannot see player accounts, cannot transfer funds, cannot reverse a withdrawal and cannot intervene in a verification dispute. No message sent through this form will reach the casino’s support staff, and any such message will only slow you down. Contact the operator’s own support channels for those matters. If you have already tried the operator and received no answer, the team can note that experience as part of ongoing review work, but it cannot chase the operator on your behalf.
Age and responsible-gambling questions are also outside the editorial remit. This website does not provide counselling, and it cannot place a self-exclusion or a deposit limit for you. Those actions are taken through the operator or through the support services available to players in New Zealand. The review itself flags the responsible-gambling tools the operator offers, but using them is a matter between you and the casino.
Response and limits
Messages are read and answered as soon as the editorial workload allows. There is no set turnaround time, and the team does not prioritise one query over another. The form accepts questions about the review, correction reports and general feedback about the website. It does not accept legal demands, threats or requests for confidential player data — none of that will be acted on. Anything sent through this page is treated as correspondence about the website’s content, not as a binding complaint or a formal notice.